Frequently Asked Questions


Can I edit my order?

We’re not able to edit orders once they’ve been placed. If you need to make changes or request a cancellation, please reach out to us ASAP with all the details and we'll do our very best to take care of it.

Can I add something to my order?

Sorry, we’re unable to add or remove items to your order once it has been placed. We process orders very quickly so once you place your order, our efficient system is unable to make changes.

I need to cancel my order, what’s your policy?

Once your order has left the farm and shipped, there’s little we can do. We understand that situations arise and it’s our goal to help. However, given the perishable nature of our product we cannot cancel or refund after the shipping date.

We can request the shipping carrier to reroute the flowers to a different address if given enough notice.

Do you charge sales tax?

We do not charge sales tax. We only charge taxes for Florida deliveries.

What is your refund policy?

We want you to be completely happy with everything you order from If for any reason you are unsatisfied with our product, please contact us right away.

To help expedite the refund process, please provide us with pictures of the wilted or damaged flowers in the same day of the delivery. These pictures help our quality assurance team. Email

My flowers don't look like the website photo

 To ensure the freshest of the fresh, your blooms may arrive in bud form.

This maximizes their shelf life so they’ll last as long as possible! Please allow 2-3 days for your new buds to open and reach full bloom.


Can I get delivery today?

Although it is in our agenda for a near future, at the moment we do not provide same day delivery.

Do you ship your flowers internationally?

We are currently setup to ship direct to the continental United States only.

Can I track my order?

Of Course! You’ll receive your tracking information for each order via the email address you provide.

I placed an order.  Where is it?

Unfortunately, we cannot guarantee specific delivery times and your tracking may not update in real time as it travels to the delivery address. If you have experienced a delay, please let us know so we can investigate and take care of the issue.

My recipient is not home to accept delivery. What should I do?

Depending on the carrier (FedEx or UPS) they will do their best to notify the recipient of the delivery. If no one answers or if nobody is home, they will leave the arrangement at the specified address. Any further issues, please contact us without hesitation.


How do I sign-up for the weekly or monthly subscription service?

Choose the number of weeks or months you would like. Next, fill in the recipient information and card message. Pick the date of the first shipment, confirm your order and you’re all set. We’ll take care of the rest.

How do I give a monthly gift subscription service?

You can send 3, 6 or 12 month gift subscriptions to the recipient of your choice. These are paid for in-full at the time of your order and will not automatically renew. Follow the subscription steps and we’ll set it up.

What kind of roses will be sent?

The most beautiful fresh roses will be sent each month! Our expert team go out to the farm and select the “Rose of the Month” based on what we’re harvesting. While we are unable to take specific requests or let you know prior to shipping which rose variety it will be, we can guarantee that they will be nothing short of spectacular.

When do the weekly subscriptions ship?

You’ll be able to choose the ship date for the first bouquet. From there, we’ll ship your recipient beautiful fresh roses from the farm every Tuesday.

When do the monthly subscriptions ship?

You’ll be able to choose the ship date for the first bouquet. From there, we’ll ship your recipient beautiful fresh roses on the first Tuesday of the month.

What is the cancellation policy?

Weekly or Monthly subscriptions can be cancelled at any time. If you have already been billed for this week/month’s flowers, your cancellation will take effect from the next billing cycle.


I have a question not covered in FAQs.  How can I contact you?

Simply send us an email to and our dedicated team will deal with your request.